Terms of Sale

## OVERVIEW

These Terms of Sale govern every order placed on trynala.com (the "Site"), operated by EPRIA SARL ("we", "us", "our").

By placing an order, you confirm that you have read these Terms of Sale and that you accept them in full. They apply alongside our Terms of Service, our Shipping Policy and our Refund Policy, which together form the agreement between you and us.

We may update these Terms of Sale at any time. The version that applies to your order is the one published on the Site at the moment you place it.

## SECTION 1 — WHO CAN ORDER

To place an order you must be at least the age of majority where you live, and you must be able to enter into a binding contract.

You may order for personal use only. We reserve the right to refuse or cancel any order which, at our sole judgment, appears to be placed by a dealer, a reseller or a distributor.

## SECTION 2 — PRODUCTS

Our products are described and illustrated on their product pages. We do everything we can to make those descriptions and photographs accurate, and to display colours as faithfully as possible — but screens vary, and we cannot guarantee that the colour you see is an exact match for the item you receive.

Products are offered while stocks last. We reserve the right to modify, limit or discontinue any product at any time, and to limit the quantities available per person, per household or per order.

## SECTION 3 — PRICES

Prices are shown on the Site in US dollars.

Prices may change at any time and without notice. The price that applies to your order is the one displayed at the moment you confirm it.

Shipping charges are not included in the product price. They are calculated from the weight, the dimensions and the destination of your order, and displayed at checkout before you confirm your purchase.

**Taxes.** We are required by law to charge sales tax on all items purchased, except where the law provides otherwise. You do not have to pay import fees, duties or VAT. A limited number of countries — particularly in Europe, and Canada — may nonetheless charge duties or VAT according to their own rules.

## SECTION 4 — PLACING AN ORDER

To place an order, add the items you want to your cart, then follow the checkout steps: shipping address, delivery method, payment method, and final confirmation.

Before confirming, you can review the contents of your cart, the total price and your details, and correct any error. Confirming your order means you accept its content and its total price.

**Order confirmation.** Once your order is confirmed, we send you an acknowledgement by email summarising what you bought. That email confirms we have received your order — it does not, on its own, mean we have accepted it.

**Acceptance.** The sale is concluded once we accept your order and dispatch it. We reserve the right to refuse or cancel any order, in particular in the event of a pricing or product description error, of suspected fraud, of an unusual order volume, or of an unresolved payment dispute on a previous order.

## SECTION 5 — PAYMENT

Payment is due in full at the moment you place your order.

We accept the payment methods displayed at checkout. Card details are captured and processed directly by our payment provider through Shopify's secure checkout; they never transit through our own systems.

Your order is only processed once payment has been authorised. If your payment is declined, the order is not confirmed and is not processed.

## SECTION 6 — CANCELLING AN ORDER

Orders go into processing very quickly. Once an order is placed, we can no longer cancel it after 30 minutes.

If you want to cancel an order you have just placed, write to us at support@trynala.com as quickly as possible, and we will do what we can before it enters processing.

Once an order has been processed, the shipping address can no longer be changed.

## SECTION 7 — DELIVERY

Orders are prepared within 1 to 3 business days (Monday to Friday), and transit takes a further 4 to 7 business days (Monday to Friday).

These timeframes are estimates, not guarantees. They start from the moment your payment is authorised.

We ship via USPS, UPS and DHL. We do not deliver to P.O. boxes or to APO/FPO addresses.

As soon as your order ships, you receive a confirmation email with your tracking number.

Full details, including what happens in the event of a delay, an unclaimed parcel or an incorrect address, are set out in our Shipping Policy: https://trynala.com/pages/shipping-policy

## SECTION 8 — TRANSFER OF RISK

Risk of loss and damage passes to you when the carrier delivers your parcel to the shipping address you provided.

## SECTION 9 — CHECKING YOUR ORDER ON ARRIVAL

Please check your order as soon as it arrives.

If an item is damaged, defective, or does not match what you ordered, contact us at support@trynala.com **within 3 days of delivery**, with your order number and photographs of the item concerned, so we can look into it and put it right.

## SECTION 10 — RETURNS AND REFUNDS

You have **90 days** from the day your order arrives to request a return.

Our **90-Day Wash & Wear** policy covers **1 pair per bundle**: that pair may be worn and washed and still returned. Every other pair in the bundle must be unworn and unwashed to qualify.

Returns are not accepted on gift cards.

We never charge a restocking fee. Return postage is paid by the customer, and shipping charges are not refundable.

Once we have received and inspected your return, we let you know whether the refund is approved. If it is, the money goes back automatically to the payment method you used, within 10 business days.

The full procedure — how to request a return, what condition items must be in, and how exchanges work — is set out in our Refund Policy: https://trynala.com/pages/refund-policy

## SECTION 11 — WARRANTY

Our products are covered by the legal warranties applicable to your purchase.

These warranties do not cover normal wear and tear, damage resulting from misuse, from failure to follow the care instructions on the label, or from any alteration made to the product after delivery.

## SECTION 12 — FORCE MAJEURE

We cannot be held liable for any failure to perform, or delay in performing, our obligations where that failure or delay results from an event beyond our reasonable control — including natural disaster, fire, epidemic, strike, transport disruption, carrier failure, customs blockage, or the interruption of telecommunications or energy networks.

## SECTION 13 — CUSTOMER SERVICE

For any question about your order, a return, or these Terms of Sale, our team is reachable at support@trynala.com.

## SECTION 14 — GOVERNING LAW

These Terms of Sale are governed by French law. Any dispute relating to an order placed on the Site is subject to the jurisdiction of the competent French courts.

## SECTION 15 — CONTACT INFORMATION

**EPRIA SARL**
33 rue Poissonnière
[CODE POSTAL] Paris, France

Contact us: support@trynala.com