Refund Policy

If you're not completely happy with your order, for whatever reason, you can send it back for a full refund, store credit, or an exchange — we'll make it right.

You have 90 days from the day your order arrives to request a return.

To be eligible, the item needs to come back in the condition you received it, in its original packaging, along with your receipt or proof of purchase.

To start a return, email us at support@trynala.com.

Once we've approved your return, we'll send you instructions on where and how to ship it back. Please don't send anything back before requesting a return — packages sent to us without approval can't be accepted.

We never charge a restocking fee. Return postage is covered by the customer.

Any question about a return? Write to us at support@trynala.com.

Damages and issues
Please check your order as soon as it arrives. If anything is defective or damaged, or if we've sent you the wrong item, tell us straight away so we can look into it and put it right.

Exceptions / non-returnable items
We can't take back items that have been worn or washed. If you're unsure about your specific item, just ask us.

Please note that our 90-Day Wash & Wear policy covers 1 pair per bundle. Every other pair in the bundle must be unworn and unwashed to qualify for a return.

Gift cards can't be returned.

Exchanges
Wrong size or a different colour in mind? No problem. Start by requesting a return as described above. As soon as your return is approved, our team will arrange the new shipment for you.

Refunds
We'll let you know once your return reaches us and has been inspected, and whether the refund has been approved. If it has, the money goes back automatically to the payment method you used, within 10 business days. Keep in mind that your bank or card issuer may need extra time to post it to your account.

If more than 15 business days have gone by since we approved your return and you still haven't seen it, contact us at support@trynala.com.

For further inquiries
Any other question? Reach our customer service team at:

Email: support@trynala.com

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